Returns & Exchanges

At The Porch Swing Company, we want you to be completely satisfied with your outdoor relaxation space, which is why we offer a 30-day return policy on most items in their original condition. Please note that custom-made swings and personalized orders are final sale and cannot be returned.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

2

Prepare the Package

Carefully disassemble your furniture and place it back into its original manufacturer packaging with all hardware, instructions, and protective padding included.

3

Ship the Item

Affix the provided shipping label or use your preferred carrier to send the item back; we recommend using a trackable service as the customer is responsible for return freight costs.

4

Inspection and Refund

Once our warehouse inspects the returned item for damages, we will issue a refund to your original payment method, minus a standard 15% restocking fee.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing